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We'll provide a fully signed NDA for your Project's confidentiality
All information is stored securely on Appster databases. We do not share or sell confidential information with any 3rd party companies. Client privacy and confidentiality is our #1 Concern.

Welcome

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Disclaimer

Appster does not perform an analysis of the feasibility, marketability, patentability or other protectibility, or profitability of ideas, inventions, discoveries and creations submitted to it. Appster does not represent or guarantee, expressly or impliedly, that the ideas, inventions, discoveries or creations that it submits to industry (1) contain protectible intellectual property rights, or (2) will be feasible, marketable, licensed, sold in stores or elsewhere, or result in any financial gain or profit. In no event shall Appster be liable for any direct, indirect, special or consequential damages, including but not limited to loss of profits. In making a presentation, application or submission to Appster the customer agrees that these provisions are a part of the parties' agreement and that they will be binding.

Traditionally this has been the biggest weakness of hiring a development company, once the contract is over: you’re on your own.

Launching an app is in many ways the beginning of your startup.

You’ll learn more about what features customers want, need to manage demand as it increases and support bugs and issues created by scale or updates to your chosen operating system.

 

At Appster we have a dedicated support and maintenance team for all development clients as well as new clients looking to support their existing software developed elsewhere.

Depending on your engagement plan,
this means you have the following benefits:

  • The certainty to you can maintain your software to the iOS or Android current operating system version.

  • Support to call somebody around the clock 24/7 when you encounter issues with your app. This means you don’t have worry about waiting days to get a response to your previous developers.

  • Implement new features on your existing android, iPhone or web app as you get feedback from your users about how they want the product to function.

Plans and Features

Entry

  • Keep server operational, apply patches, maintain connectivity and monitor load
  • Support for server issues, connectivity and load issues only
  • No support for bugs or software glitches outside of warranty period
  • Response time: best effort / Indian business hours
  • Included hours per month: 2 person hours (includes time for server maintenance)
  • Min. 12 month agreement

Basic

  • Keep server operational, apply patches, maintain connectivity and monitor load
  • Investigate reported bugs and advice
  • Support for server issues, connectivity and load issues
  • Support for bugs or software glitches outside of warranty period
  • Response time: best effort / Indian business hours
  • Included hours per month: 2 person hours (includes time for server maintenance)
  • Min. 12 month agreement

Premium

  • Direct access to engineer via support phone 24 x 7
  • Response time: within 2 hours anytime day or night
  • Level 1 Support only will be provided 24 x 7
  • Min. 12 month agreement

Platinum

  • Includes all benefits of other plans
  • Customisable to fit your needs
  • Contact us for more information
  • Min. 12 month agreement

Frequently Asked Questions

  • 01

    Is this for Appster only clients or can anyone with an app sign up for this service?

    We are currently supporting both Appster development clients as well as clients who have developed their app elsewhere. We give preference to Appster development projects as we have control over the code we’ve previously written. We may reject apps developed by other developers if they have a large amount of technical debt and issues with code.

  • 02

    Will my hours roll over?

    No, unused support hours do not rollover, you need to take advantage of them in the month for which they were paid.

  • 03

    How will I know which is the best package for me?

    This depends on your needs. If you just want somebody to look after your server and make sure you don’t have issues with Amazon Web Services or other cloud computing systems the first package is best, for those who want 24/7 support on servers, development and have tweaks to the product then the premium package will be best for you.

Contact us for a 30 minute free consultation